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Delivery, Postage and Returns

Postage and Delivery Information

Most of our items are delivered with a courier, courier companies do normally require a signature. Delivery can be over a 1-2 day period and you are agreeing to be available for delivery when scheduled. Orders cannot be left safe , if you are unavailable for delivery and the delivery fails you may incur a re-delivery charge or may have to collect the item from the couriers local depot. Some items are very fragile and failed deliveries can cause unnecessary damage.  The courier will only hold your parcel for 4 days before returning the parcel to us.

Smaller items will be delivered by royal mail, this service should take no longer than 5 working days however please allow 10 working days before contacting us to report the parcel missing

Large Furniture and Extra Large Mirrors

All furniture items and extra large mirrors are sent with a specialist furniture company who will collect from us then consolidate van loads for areas before contacting you to arrange a suitable day and timeslot. Please add a contact telephone number to your details when purchasing furniture or mirrrors as the specialist furniture delivery company will need to contact you regarding delivery. Please allow 5-15 working days for delivery, if your address is the very high or low parts of England and Wales then please allow a little longer.

We do not send Furniture or some Large mirrors to Ireland, NI,IOM,IOW,Jersey or any off shore address. We do not send any furniture or Large Mirrors overseas

Scotland Delivery

There are additional charges for all parts of Scotland for larger items the checkout will calculate this for you when you enter your address details. 

Please contact us if you have any questions or queries on 01302 376506 or sales@shabbychicandvintage.co.uk one of our friendly sales team will be available to answer any questions you may have.

Delivery Charges

The delivery charge is £4.95 for most items, some smaller items are free postage. There are additional postage charges for some medium to larger items to be sent to Ireland, NI, IOM, IOW and any off shore address this is due to the item being to large to be sent through royal mail, the item has to be sent via a courier which have a supplement please call our friendly sales team on 01302 376506 or sales@shabbychicandvintage.co.uk and we will be happy to quote you accordinging.

All non mainland areas, Northern Ireland and Ireland

There are additional delivery charges to non-mainland UK or Scotland for medium to larger items, when purchasing the cart will add the delivery for you when you enter your postcode or country, please contact our sales team if you have any questions on 01302 376506 or sales@shabbychicandvintage.co.uk

Overseas Countries

Please contact our friendly sales team on 01302 376506 or email us at sales@shabbychicandvintage.co.uk

Returns and Refunds

100% satisfaction guaranteed on all items. Please contact us via email or telephone within 5 days of receiving your order if the item is damaged or faulty if contact is made after this time we will not be able to offer a refund or replacement. The company will not be liable for any damage caused by incorrect assembly. We will refund your money if returned within 7 days of receipt of item. Refunds will be issued when we have received the item back and it has been checked by our quality standards team, the refund will be less the delivery charges we have incurred in sending the order to you. All items need to be returned to us within 14 days of receipt of goods (14 day distance selling regulation act) You must inform us via our customer service team within 48 hours of receipt of your goods. The item should be in its original condition, undamaged and with all original materials and in its original packaging (Please refer to our postage and packing charges policy).

Postage and Packaging on Returned goods

The buyer will be liable for all postage and packaging costs on returned items unless otherwise stated by ourselves.

Cancellation Policy

Under the distance selling regulation act you have the legal right to cancel your order within fourteen days of receipt of the order.

The customer is responsible for all returns delivery/postage costs unless damaged or faulty

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